Refund & Cancellation Policy
Effective Date: April 3, 2025
Important Notice
We value your business and strive for your satisfaction. However, due to the nature of our services and digital products, please review this policy carefully before making any purchases.
General Refund Policy
All payments are non-refundable unless expressly stated in writing. This policy applies to all services, consultations, and digital products offered by Visionary Marketing Services™ LLC.
Service Engagements
- •Cancellations made 7+ days prior to scheduled start may be eligible for partial refund minus 20% administrative fee
- •No refunds after services commence - once work begins, all payments are final
- •Emergency cancellations will be reviewed case-by-case
Digital Products
- •Templates, reports, AI tools are non-refundable due to instant access nature
- •All sales are final upon download or access
- •Technical issues will be resolved through support, not refunds
Exceptional Circumstances
Refunds may be considered in the following exceptional circumstances:
- Documented technical failure preventing service delivery
- Breach of contract by Visionary Marketing Services™ LLC
- Services not delivered as contractually specified
- Fraudulent charges or billing errors
Cancellation Process
To request a cancellation:
- Email us at support@visionarymarketingservices.com
- Include your order number, service details, and reason for cancellation
- Submit request at least 7 days before scheduled service start
- Allow 3-5 business days for review and response
Dispute Resolution
If you have concerns about charges or services, we encourage you to contact us directly before initiating any chargeback or dispute with your payment provider. We're committed to resolving issues fairly and promptly.
Contact Information
For questions or concerns about refunds and cancellations:
- Email: support@visionarymarketingservices.com
- Phone: 727-645-3978
- Response Time: Within 24-48 hours during business days
This Refund & Cancellation Policy was last updated on April 3, 2025 and is subject to change. Continued use of our services constitutes acceptance of any policy updates.